General terms and conditions

Table of contents:  Download general terms and conditions
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of revocation
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 – Definitions
In these terms and conditions the following terms shall have the following meanings:

1. Reflection period : the period within which the consumer can make use of his right of withdrawal;
2. Consumer : the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Day : calendar day;
4. Duration transaction : a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable medium : any instrument which enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal : the possibility for the consumer to cancel the distance contract within the cooling-off period;
7. Model form: the model withdrawal form that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.
8. Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers;
9. Distance contract : an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
10. Distance communication technology : means that can be used to conclude an agreement without the consumer and the entrepreneur being in the same place at the same time.
11. General Terms and Conditions : these General Terms and Conditions of the entrepreneur.

 Article 2 - Identity of the entrepreneur
 AA Wheels
Jan van der Heydenstraat 24B
2665 JA Bleiswijk
Phone number: 010 307 0993
Email address: info@aawheels.com
Chamber of Commerce number: 88626873

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge to the consumer as soon as possible at the consumer's request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
4. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates the purport of the original as closely as possible.
5. Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
6. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.

1. If an offer has a limited period of validity or is made subject to conditions, this will be stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer, or if no longer available, to cancel it.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur. The measured tread depths of the tires may show a measurement deviation of +- 0.5 mm. The tread depths are measured in the center grooves of the tires, which means that the inside and/or outside may deviate from this.
4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
5. Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colours exactly match the real colours of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
   • the price including taxes;
   • any shipping costs;
   • the manner in which the agreement will be concluded and the actions required for this;
   • whether or not the right of withdrawal applies;
   • the method of payment, delivery and execution of the agreement;
   • the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
   • the level of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used;
   • whether the agreement is archived after it has been concluded and, if so, how the consumer can consult it;
   • the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in the context of the agreement;
   • any other languages ​​in which, in addition to Dutch, the agreement may be concluded;
   • the codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
   • the minimum duration of the distance contract in the event of a continuous transaction.

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set therein. An order by email, telephone, or webshop are therefore binding agreements with a payment obligation.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur, based on this investigation, has good reasons not to enter into the contract, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

6. In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.
7. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

1. When purchasing products, the consumer has the option to dissolve the agreement with reasons within 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the consumer decides to mount the rims and/or tires (or other products), the right of withdrawal lapses.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days after receiving the product. The consumer must make this known by means of an email. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 3 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.
4. If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.
5. Business customers are excluded from the right of withdrawal, although an exception can be made in some cases (in consultation).

1. If the consumer exercises his right of withdrawal, the costs of the actual return shipment will be at his expense.
   1. If the consumer has enjoyed a discount on shipping, the shipping discount will be charged extra upon cancellation.
   2. If free shipping is offered, the actual shipping costs will be charged.
   3. The consumer can organize the return himself or the entrepreneur can have the shipment collected at the then applicable transport costs, which will be discussed in advance.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. The condition here is that the product has already been received by the web shop or conclusive proof of complete return can be provided and that the product is in new condition (or the condition in which the goods were sent).

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
   1. a. which have been created by the entrepreneur in accordance with the consumer's specifications;
      1. goods ordered especially for the consumer (from external parties). These are the products that are not in stock at the company, this is indicated in advance.
      2. goods that have been specially assembled for the customer, such as a tire/rim/TPMS sensor combination.
   2. b. which are clearly personal in nature;
   3. c. which by their nature cannot be returned;
   4. d. that can age quickly;
   5. e. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
   6. f. for products of which the consumer has broken the seal;
   7. g. electrical products.
3. Exclusion of the right of withdrawal is only possible for services:
   3. . the delivery of which has commenced with the express consent of the consumer before the cooling-off period has expired;

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
   1. If the price is changed by external parties, the entrepreneur may adjust the offer accordingly or cancel the offer.
2. Foreign companies can purchase products net if they have a valid VAT number and company details.
3. By way of exception to the first paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This subjection to fluctuations and the fact that any prices stated are target prices shall be stated in the offer.
4. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
5. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
   1. a. these are the result of statutory regulations or provisions; or
   2. b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT / margin scheme, unless stated otherwise.
6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement.
3. Any defects or incorrectly delivered products must be reported to the entrepreneur by email within 5 days after delivery. Return of the products must be in the original packaging and in new condition.
4. The entrepreneur's warranty period corresponds to the warranty stated on the invoice. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
5. The warranty does not apply if:
   • The consumer has repaired and/or modified the delivered products himself and/or has had them repaired and/or modified by third parties;
   • The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or in conflict with the instructions of the entrepreneur and/or on the packaging;
   • The defectiveness is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.
   • Have been improperly installed or installed by an unprofessional company or person.
   • The product shows polished, turned parts which are damaged by oxidation/weathering/stone chips.

1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Taking into account what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will receive notification of this at the latest 14 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs.
4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
5. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. The right of withdrawal cannot be excluded for replacement articles.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.
7. When delivering and exporting products outside the EU, all additional import, customs and VAT costs are for the account of the buyer. Products are delivered according to: DAP NP (Delivered At Place Duties & Taxes Not Paid). Buyer is responsible for all import costs. When returning products, the buyer remains responsible for import, shipping, customs and VAT costs.

1. The consumer may at any time terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products or services, taking into account the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate the agreements referred to in the previous paragraphs:
   • at least cancel in the same manner as they were entered into by him;
   • always cancel with the same notice period as the entrepreneur has stipulated for himself.

3. An agreement entered into for a fixed period and aimed at the regular delivery of products or services may not be tacitly extended or renewed for a fixed period.

4. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.
2. The consumer has the duty to report any inaccuracies in payment details provided or stated to the entrepreneur without delay.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the costs made known to the consumer in advance. Any costs incurred by the entrepreneur in the event of non-payment will also be recovered from the consumer, such as incurred transport, assembly and administration costs.
4. If an amount has been agreed as a down payment, the consumer is responsible for the full amount due, regardless of whether the goods have been taken or not. The entrepreneur must of course make these available to the consumer. If the entrepreneur agrees to cancel the order at the request of the consumer or if the consumer does not collect the product for whatever reason within 14 days, the consumer loses the down payment and no longer has any rights to recover it from the entrepreneur. In this case, the product may be sold to another consumer.

1. The entrepreneur has a sufficiently well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
5. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
6. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace the delivered products free of charge, repair them or refund the money within a period of 30 days (unless otherwise agreed).

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer resides abroad.
2. The Vienna Sales Convention does not apply.

 Article 16 - Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 17 - Intellectual property
The content of the website www.aawheels.com may not be copied, distributed or otherwise made available to other parties or platforms. The information may not be used for commercial purposes in any sense whatsoever.
It is not permitted to use text, images or other content from this website without the express written permission of AA Wheels. The intellectual property of all content belongs to AA Wheels.